How to Save a Bundle on Your Phone, Internet, and Cable

Photo credit: Amy Suardi

What would you do if you could start all over with your cable, Internet, or phone company? That's a question I'm asking myself as we prepare to move three states away.

Consumer Reports just published new ratings on phone, Web, and TV services. One thing I learned is that VoIP (or Voice over Internet Protocol) phone service is sweeping the nation. It's generally cheaper and the technology is improving. But for those needing a land line, there are ways to keep the price tag in control.

I learned I could save big on homeowner's insurance by buying it from the same company that issues my auto insurance. Same with telecom companies. Bundling several services with one company is easier and can save you a lot -- especially if you follow these tips from Consumer Reports.

1. Fiber packs a good bundle.

Systems using the new fiber-optic technology like Verizon FiOS and AT&T U-Verse scored higher than cable bundlers on all three services. Even though fiber-optics are not offered everywhere, call to check on service in your area (Web site answers have been unreliable). Other full-service packages that scored high were those offered by Bright House Networks, Cox, and Qwest.

2. Peer in every corner.

When comparing deals, check activation and equipment fees. Rates can vary widely depending on where you find them: in the mail, on the Web, or over the phone. Ask neighbors what they are paying. Call companies, even several times, as CR found that rates can inexplicably change depending on who you talk to.

3. Bargaining works.

"One-third of bundlers said they negotiated for a better price or package before signing up," says Consumer Reports. "Of those, more than 90 percent were successful. For more than 40 percent, the reward was a discount of up to $50 a month."

Even if you are staying put, it doesn't hurt to try to talk them down. CR advises pointing out you are a loyal customer, and that you are happy with everything but the price. Another tactic is to find a lower rate from a competitor and ask them to match it.

4. Look to the long haul.

Remember that deals are designed to lure you in, but after a year or so, rates jump. Ask when and by how much prices will change, so you can compare overall costs among companies. Even if you go in with your eyes open, CR encourages people to haggle a better rate every time a promotional deal ends.

So there you have it. Now I'm off to do my homework. Sadly, no fiber-optics in my new hood, but I've already sent a missive to the neighborhood listserv to get some feedback. Since we're finally putting down roots, it would be nice to get good service at a fair price and stick with it.

Have you had any luck in negotiating a good bundle?

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